2002 Ravenswood Vinter's Blend

[californiagirl]

I guess this would be a good time to bring up my recent experience with Ravenswood Winery. Worst winery I've dealt with. They had an on-line special clearancing out their '99 Gregory Cab, '99 Merlot and '99 Meritage for $120 per case. I got a mixed case.

Wine club manager, Cathleen Fransisco, put my order through b/c it was a mixed case. We played phone tag getting my cc#- no big deal. She confirmed my order about a week later. I figured on getting it in a week at the most b/c since I live about 1 1/2 - 2 hrs away from the winery.

3 weeks later I get a phone call from the wine club asking if I'd substitute vintages. No problem, I guess. Another 2 weeks later, I e-mail her that I still have not rec'd it. Her assistant calls the next day and tells me that it was her fault and I'll have it next day air. Seems they can't count, b/c I only rec'd a 1/2 case. It was after hours so I e-mailed her again, and followed up with a voice mail to the winery, (got the phone # from the winery's web site main page). Next day I receive a chastising e-mail from Cathleen telling me that I had no right to call the Tasting Room?!?, and if I had a problem, I needed to deal with her directly. She would "look" into it. I received the wine the next day. 7 weeks after my cc# was charged for a "clearance special". No follow up to see if I ever got it, no apology for rudeness or timeliness.

I will never buy their wine again.