I fought City Hall - and won!!

[wineguruchgo]

Well not really City Hall, but it was a victory with the Illinois Tollway Authority.

Last week I was furious because I went to put money on my I-Pass (the thing that lets you go through the tollbooths) and they said the minimum that I could put on it was $40.00. Well, that's outrageous! This is all computerized - no man hours involved and I fought it.

I asked to speak with a supervisor and they let me put $20.00 on it after I bitched up a storm.

Then I went even further and wrote to our local news reporter to let them know about it.

I wasn't stopping there. I wrote to the tollway directly and told them how unhappy I was about them tying up my money, interest free, for what could be months.

Then I called the tollway authority to get a copy of the "Terms and Agreements" that I agreed to when I got this thing in 1998.

The guy from the tollway called me back and said that he agreed with me that it was a lot of money, especially a few weeks before the holidays and he would speak with his supervisiors about it.

I just got an email today:

Thank you for bring to our attention your recent experience with your I-PASS account. I-PASS is intended to provide convenience to our customers. We are dedicated to bringing the best possible driving experience to our patrons.

The minimum amount for replenishments for I-PASS accounts was at $40.00. Tele sales representatives have been instructed to allow patrons to replenish at $20.00. If you experience any problems with this, please let me know.

For your convenience, you can now manage your I-PASS account at www.getipass.com. You will need your account number or transponder number, and your drivers license information the first time you log on.

Sincerely,

Kevin Foster

This is a sweet victory for the entire State of Illinois!

[Bucko]

Danged trouble maker. WW -- go slash his tires.

[Thomas]

Ah, the power of words.

[wondersofwine]

Bucko,
I'm thinking Wineguru is female. Maybe she/he will respond and let us know for sure.
If I'm correct, WW would be slashing her tires.

[Georgie]

Way to go!

[wineguruchgo]

Careful what you wish for Gentlemen! Yes, I am a girl! But I'm tough and something is telling me that I can out run all of you!

hehe!

[Innkeeper]

In other words, to paraphrase from a cartoon in the "Weekly Standard", we should think of ourselves as Falluja and you as the Marines! Incidentally WOW and Georgie are also of the distaff persuasion.

[winoweenie]

Atta Girl!!!! No way to know what will happen till you kick up the dust. Proud of you. WW

[wineguruchgo]

Thanks guys!

The really nice thing is that the entire State of Illinois will benefit from this which is a really nice gift to give everyone just before the holidays. Even if they don't know where it came from.

I know there are many out there who maybe thought the same thing as I did, yet didn't do anything about it.

ps - my brother wants to borrow the extra 20 bucks I saved! LOL!

[Bucko]

Male, femmale, transsexual, unisexual, asexual, WWual -- no matter. Good on ya for standing up to the bureaucratic B.S.

[Georgie]

WWual...that made me laugh, Bucko.

[winoweenie]

Yeah but after spending time wif' dem rug-rats enny thin with even a shread of levity is funny to you teach! [img]http://www.wines.com/ubb2/wink.gif[/img]WW [img]http://www.wines.com/ubb2/wink.gif[/img]