"A" for effort

[Thomas]

Dutton, unless we know the customer we do not hold wine for a few days--got burned doing that. What if it is the last of that wine and a truly good customer comes in to buy it?; we say it is on hold for someone else; he gets angry; the someone else does not show up; we get angry. But of course, if we tell someone we will put the wine aside we put it aside.

In your situation I would have offered to pay a deposit or all the money for the wine and then arrange either for a delivery or a future pick up. That way, I am committed and the retailer is also committed.

As for the discount: we discount mixed cases just as we discount one-item cases. But in some states it used to be (and may still be) illegal to discount mixed cases.

[This message has been edited by foodie (edited 08-06-2001).]

[mrdutton]

IK, thot I did name names....... Bad place was Total Wines and More here in Virginia Beach. Good place was State Line Liquors in Elkton, Maryland (whose name I did not mention). Both are a far cry away from Atlantic Wines & Liquors.

Foodie, first off I am a regular customer who also happens to know the store manager from times before he ever came to this particular store. He knows that I am good on my word. He promised me the wine would be pulled and held until I picked it up on Thursday. I offered to pay and he said not to worry, we'll take care of that when you pick it up. As for the mixed case discount, not illegal in Virginia; just against their stated store policy. I understand that, but I was cheated and was not properly treated as a good customer. I have not been back there since, I'll find other sources.

There are four wine stores in this area that I frequent. In each one, when I walk in the door I am greeted: "Hi Mr. Dutton" or "Hi, Mike", depending on the store and my willingness to become casual with them. Because of the above fiasco, there may just be three now.

[Thomas]

Well, as I said; we put wine aside for customers we know. Obviously, these guys aren't very bright...and that manager must be even dimmer.