When to Send Back a Bottle?

[wineguruchgo]

In our restaurants (we have 4) most people only send back a wine if there is something wrong with it. We then will give it back to the distributor and they will replace it.

If one of my waiters suggests a wine to a customer to expand their horizons, they are not obligated to keep it if they don't like it. When we are asking you to try something you have never had we give you a money back guarantee. Customers love it and we sell a lot of wine!