dumb waiters

[AzWino]

Wow, what a topic and what a continuing problem in the restaurant industry.

I do agree with most of what was said. Yes it is poor training and poor management when servers are not aware of wine terms or proper wine service.

I agree that wine training is very important in this day and age when wine drinkers now out pace beer drinkers and the consumer is becoming more knowledgable about wine.

In defense of the server, he may have been new to the restaurant and not fully trrained yet, he may have been having a rough night or may not have even heard you properly over the noise of the restaurant.

What I would recommend in the future if you have this problem and no sommelier is available, ask for the management or ask if there is a more wine seasoned server avilable.

In the restaurant I manage (casual-fine dining) we do not have a sommelier on staff, but have many well seasoned veterns of the restaurant industry and myself am always happy to help the guest. Now I will admit that our day lunch staff is not as well versed in wines, but we do try to have at least one wine training a month.

What you may want to do in the future also is when you make your reservation, request that they seat you with the best server on staff and that you will have many questions pertaining to wine. Not only will you get great service, you will get a server that is excited to talk to you and will bend over to assist you with your needs.

Will stop rambling now as I could go on and on about the restaurant industy both it's week points and it strong ones, but I won't.

Thanks for listening!!

Good Luck, Good Drinking and Cheers!

Arizona Wino
Restaurant Manager
in lil ole Prescott, Arizona