Is anyone else tired of bad food/service at expensive restaurants?

[Innkeeper]

A few years ago we had a dreadful experience at an outlet of medium sized Southern chain. Won't mention the name except it something to do with Charlie. I talked to the onsite manager, and got no satifaction. When we got home, I emailed the president of the company, gave my complete background, full address, telephone number, et al. Got a call from the actual manager, asking "Was he a fat white guy?" All this resulted in our getting a two meal pass from that store, and an indefinite two meal pass from the president. We went back to the original place a year later, and it looked like the Air Force IG had hit it. Everything was positively different. We still have the other certificate, and we will see.