Restaurant ripoff?

[Thomas]

Lisa, I think you handled the situations reasonably, except that you sould have asked to speak to the manager or owner, or both.

Bucko says, rightly, that the wait staff is not properly trained at many of these places. Often, the wait staff has been allowed to make the substitutions because the manager isn't properly trained either.

In my view, you are never wrong to complain about shoddy treatment, especially when it is your money being taken. In your situations, I would have demanded to get what I ordered; I certainly would not have paid for what I did not order.

Which Finger Lakes sparkler did you order? If you say thr correct one we might get the guy above to send you a bottle...