Beetle in my unopened bottle of wine!

[Kcwhippet]

It doesn't happen every now and then in wineries that practive any sort of cleanliness. However, the shop did what virtually all shops will do - offer a replacement or refund. There's really not much more you can expect beyond that. With the millions of bottles of wine produced every year and in over 35 years, your experience is the first I've ever heard like that.