Poor Experience with BLM

[Bucko]

I have purchased wine from Brookline Liquor Mart on several occasions with no problems. Recently I heard from another WA wine friend that he had a poor shipping experience with them. I ordered two cases of Baumard wines from them via two-day air express. After three days the wine did not arrive. I e-mailed them and they said that they would get right back with me. They never did. One week later the wine showed up. The boxes were battered, the corks were up on a few bottles, but no obvious leakers. The wine had to see some excessive heat with the corks up. I e-mailed them, explained the situation, and after several days they have still not given me the courtesy of a reply. Based on this experience and my friend's experience, I find it hard to give them any further business. It is a shame, because they have good Loire and German selections. Am I overreacting?

Bucko