by the glass

[Jason]

Well OK now, there we go.Its not a spectator sport - you gotta get in the game.
As far as staff training goes, a lot of places really work at it. Almost anybody with a decent wine list is costantly brainstorming how to more people to enjoy wine. Hence all the "flights" we are seeing. As a distributor, a major part of my job is staff training. I average 2-3 per week.It doesn't do me any good to sell to the house if we can't get flow through from the staff.
Most staffs are very receptive as they realize its good for the guest and everyone else. So yes, we are out there making it happen.