GEERLINGS & WADE BEING BAD

[amshih]

I had a little fun with the Geerlings & Wade customer service rep by asking whether they could get me particular, very special bottles from Washington state or Oregon, the kind that I can *only* get through various Internet sources or through direct shipping. After about 5 minutes of hemming and hawing, she finally said she couldn't get the wine for me. I said to her, "Well, that doesn't help me any, does it?"

G&W has a warehouse in each state that they ship to, so all shipments remain intrastate. The problem is, if the wine you want isn't in your state's warehouse, they can't get it for you, period. In their Michigan warehouse, they only carry about 70 wines TOTAL. The only ones I'd be interested in buying are ones that I can already get at my local retailer. This is a solution??

So, I'm writing to their CEO and ranting, just because I feel like it...just call me the "wine b*tch"...