Urgent advice/help/suggestions needed!!!

[dananne]

Well, everyone involved is passing responsibility and blame onto one (or more) of the other parties, but the cross-country shipping outfit was Bekins, the local delivery folks were Mid Atlantic, Vinotemp is the manufacturer, and the place from whom we made the purchase is Westside Wine Cellars. The latter is really on my bad side, as they were the ones who indicated no extra charges for "first floor delivery," and they also promised to phone us right back when we contacted them about this extra charge. Days later, still no call from them.