Frequently Asked Questions
SPECIAL NOTICE: The store will be closed between Dec
29, 2007 and Jan 8, 2008 for the New Year Holiday. You may place an order; however,
all orders placed between Dec 29 and Jan 7 will not be processed until Jan 8,
2008. Thank you.
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Where
do you ship? |
At the present
time, shipments are limited to the continental 48 states and
Canada. Shipments to other countries can be arranged by special
request. Contact Us for more information. |
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Do I pay sales tax?
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Sales
tax is not applied to orders from customers outside the state
of California. California residents
pay 7.65% sales tax.
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What
is the minimum online order amount? |
Our online store is set up to accept a
minimum order of $30.00.
Smaller orders can be placed by email or telephone at
(510)-581-1104. Please note that shipping cannot be expedited
for any order under $30.00. Send email to customerservice@wines.com
with your request and a phone number where we can contact
you. |
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Is there a handling charge?
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There is a handling charge of $5.00 per
order for all orders.
*Items over 40 lbs (refrigeration equipment, wine cellars,
etc.) may be subject to a shipping surcharge. Please call
(510) 581-1104 for a more information. |
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How
long does shipping take? |
Orders received by 12 noon
(Pacific Time) or 3 pm (Eastern Time) are usually shipped
within two business days (48 hours). Orders received after
12 noon are usually shipped within three business days (72
hours).
Every effort will be made to expedite orders during the
holiday season. All orders are shipped by UPS. We urge customers
to order early to avoid any shipping delays that may occur
during the holiday season. |
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How
are shipping charges calculated? |
Shipping charges are based on UPS ground
and UPS air service shipping charges.
Large items wieghing over 50 pounds (such as wine cellars,
refrigeration equipment, etc) are subject additional shipping
charges. Please call (510) 581-1104 for quote. |
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What
is your return policy? |
RETURN POLICY: We accept
returns for store credit of the purchase price less shipping
if the item is returned unused and in its original condition,
and the return is received by WINES.COM within 30 days of
initial delivery. We suggest that you obtain insurance when
returning a package, as we cannot be responsible for returned
packages lost in the mail. Please allow 7-10 business days
for your credit to be processed. Please note that
items marked "FINAL SALE" are not returnable.
Returned unclaimed packages: If an order is returned to
us by the postal service as "unclaimed" or "refused", the
customer has either the option of having the item reshipped
at their cost (actual expense), being issued a store credit,
or being issued a refund, less a 20% restocking fee.
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What is your privacy policy?
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The short answer is that
we do not disclose, sell or share your personal information
with any other entity or company. The information
available to a website falls roughly into two categories,
information provided explicitly by you and information provided
by your computer or Internet browser. Our use of this information
is described below.
Information provided explicitly by you, the visitor:
Generally this involves filling out forms so you can request
a catalog or order a WINES.COM product. We need your:
- Name, address, telephone number, and e-mail
address.
- Credit card number and expiration date
if you place an order.
If you order a product from WINES.COM,
your information will be put in our internal customer database.
No names from this database are traded or sold to other companies.
Information provided by your computer or Internet Browser:
Your Internet address (IP address) is used to help us identify
your browser (not your personal identity) and to help us know
how information should be routed back to your computer.
If you have disabled the accepting cookies function in
your browser, the shopping cart may not work correctly. An
indication that this function has been disabled is a message
that states your cart is empty even after you've attempted
to add a product to your order. To correct this, you must
enable the acceptance of cookies on your browser's option
screen. In all cases, information provided by your browser
or computer is used to maintain session contacts with you,
and is not used for any other purpose.
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How
can I contact you? |
WINES.COM can be contacted by email at customerservice@wines.com.
We read every message that comes to us. We try to respond within 48 hours of its
receipt. We DO save messages we think might be needed if the customer were to
contact us again. We DO NOT sell or give out any of our customer data to any other
individual or company. If you should have any questions, please contact us and
we will make sure your questions or comments get to the right person.
SPECIAL NOTICE: The store will be closed between Dec
29, 2007 and Jan 8, 2008 for the New Year Holiday. You may place an order; however,
all orders placed between Dec 29 and Jan 7 will not be processed until Jan 8,
2008. Thank you.
Customers may also contact us by telephone at (510) 581-1104
Monday through Friday, between 10:00 am and 4:00 pm Pacific
Time.
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